RETURN POLICY

1. What is ElroyArt.com return policy?

Elroy Art Agency offers a 100% satisfaction guarantee. If for any reason you are not completely satisfied, we will gladly accept a return for exchange or for refund (less Shipping), provided the item is returned within fourteen (14) days from the date of shipment. Review read this Q&A in its entirety for full details, including our policy for gift returns. After the 14-day grace period, all sales are final.

2. What if my order is received damaged?

If your order is delivered to you with obvious damage to the shipping box, please do not open the package – refuse delivery and contact Elroy Art Agency at returns@elroyart.com within 24 hours for a replacement. For concealed shipping damage, report damage to the carrying agent (FedEx or UPS) immediately. Unless otherwise instructed, do not return damaged items to Elroy Art Agency. We are not the insuring agent – the carrier is – after package is delivered, claim must be filed with the carrier.

3. How do I return an undamaged item?

To return an item within the 14-day return period, simply e-mail returns@elroyart.com to request a Return Authorization Number. Items must be returned in original packaging, or else be subject to a 15% restocking fee. You are responsible for all return freight and insurance on returns and responsible for any damage in transit for the return. We strongly suggest that you pay insurance on items being returned and that you use a traceable delivery method, such as FedEx or UPS. Any freight claims for damage on return shipping will be the customer’s responsibility.

4. Can I return an item that I received as a gift?

We will gladly accept a gift return for exchange within fourteen (14) days from date of shipment. To return goods, please save the item(s) and packaging. Follow the return policy instructions (see question #3) to exchange a gift item.

5. What if I want a refund for my return?

Refunds will be processed as a credit to the credit card used at the time of purchase or in the form of a check drawn from U.S. funds for all other methods of payment. No refunds will be provided in the form of cash or in any other currency besides U.S. funds. All refund checks will be mailed within 30 days to the "Bill To" address used when the order was placed.

6. What if I want to cancel an order?

If for some reason you place an order and then decide to cancel before your order has been shipped, we will cancel your transaction at no cost to you. This also applies if an item is out of stock or backordered. If your order has been shipped, simply follow instructions for returning an item (see question #3), and you will receive a cancellation refund upon return of the unused/undamaged item.

7. What is Elroy Art Agency’s Return Address?

After e-mailing Elroy Art Agency at returns@elroyart.com
(see question 2 and 3), return item(s) to:

Elroy Art Agency Returns
PO Box 28193
Portland, OR 97228